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Student Complaint Policy

Dear Students:

This school has a Certificate of Approval from the Texas Workforce Commission (TWC).
The TWC assigned school number is: S 3735.

The school’s programs are approved by TWC, as well the Texas Department of State Health Services Radiation Control Program.

Students must address their concerns about this school or any of its programs by following the written grievance procedure listed below and in the school catalog.

Step 1: Instructor/Staff Member:
The student is recommended to directly communicate with the instructor/staff member involved in the grievance within 14 days. The student must articulate the grievance in writing, including a specific description of the problem, the reasons the student believes his/her rights have been violated and a proposed remedy. The person alleged to have caused the grievance must respond to the student promptly, in writing, within 7 days.

Step 2: School Administrator
In cases where the problem is not resolved through direct communication with the instructor/staff member involved, the student will submit a Grievance Form with supporting evidence to the office of the school administrator within 14 calendar days of the communication with the faculty/staff member. The school administrator or designee will review the grievance.

Within 14 calendar days, the school administrator or designee will objectively investigate the grievance, consult and share appropriate information with all involved parties, consider relevant evidence, and render a decision in writing to the student and the administrative office.

Step 3: Appeal to President’s Office
The student may appeal the decision in Step 2 if proper procedures were not followed or there is relevant evidence that was not available during Step 2. An appeal must be made within 14 calendar days of the decision from the administrator and made to the office of the President. The student must submit written justification for further review and provide evidence that there are grounds for the appeal. The President or a designated member of National Laser Institute will objectively investigate how the grievance process was conducted in Step 2, consult with all involved parties, consider relevant evidence that was not available or not considered during Step 2 and render a decision in writing. The decision will be final and any further appeals shall be made to the Texas Workforce Commission as described below within a 3 year period.

Reporting, Recording, and Maintaining Records
When the grievance is concluded, all documentation shall be forwarded to the school administrator, who will maintain them in accordance with the state archival policies.

Students Right to Appeal to Texas Workforce Commission
National Laser Institute is required to direct all unsolved grievances to:

Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: 512-936-3100

The Grievance Procedure is published in the following locations: enrollment agreement, student catalog, National Laser Institute website, as well as in the breakroom and entryway of the school.