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Student Grievance Procedures

Written Student Grievance Procedure

Step 1: Instructor/Staff Member:

The student is recommended to directly communicate with the instructor/staff member involved in the grievance within 14 days. The student must articulate the grievance in writing, including a specific description of the problem, the reasons the student believes his/her rights have been violated, and a proposed remedy. The person alleged to have caused the grievance must respond to the student promptly, in writing, within 7 days.

Step 2: School Administrator

In cases where the problem is not resolved through direct communication with the Instructor/staff member involved, the student will submit a Grievance Form with supporting evidence, to the office of the school administrator within 14 calendar days of the communication with the faculty/staff member. The school administrator or designee will review the grievance.

Within 14 calendar days, the school administrator or designee will objectively investigate the grievance, consult and share appropriate information with all involved parties, consider relevant evidence, and render a decision in writing to the student and the administrative office.

Step 3: Appeal to President’s Office

The student may appeal the decision in Step 2 if proper procedures were not followed or there is relevant evidence that was not available during Step 2. An appeal must be made within 14 calendar days of the decision from the administrator and made to the office of the President. The student must submit written justification for further review and provide evidence that there are grounds for the appeal. The President or a designated Member of National Laser Institute will objectively investigate how the grievance process was conducted in Step 2, consult with all involved parties, and consider relevant evidence that was not available or not considered during Step 2, and render a decision in writing. The decision will be final and any further appeals shall be made to the Texas Workforce Commission as described in “b.” below, within a 3 year period.

Reporting, Recording, and Maintaining Records

When the grievance is concluded, all documentation shall be forwarded to the school administrator, who will maintain them in accordance with the state archival policies.

Students Right to Appeal to Texas Workforce Commission

National Laser Institute is required to direct all unsolved grievances to:

Texas Workforce Commission
Career Schools and Colleges, Room 226T
101 East 15th Street
Austin, Texas 78778-0001
Phone: 512-936-3100

Grievance Procedure Published in Following Locations:

Enrollment Agreement

Student Catalog

National Laser Institute Website

Approved and Regulated by the Texas Workforce Commission, Career Schools and Colleges, Austin, Texas. The TWC-assigned school number is S3735.